Customer Service

We are high-key determined to deliver the WOW service for you! 

We read every message, listen to every feedback. 

Good things take time, therefore, we appreciate your patience. 

Scroll down for our Frequently Asked Questions to find the answers there. If you need other support, feel free to contact us on Social Media or via our Primal app.

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Frequently Asked Questions

What is Primal Performance Lab ?

Primal Performance Lab is a total-body facility with group workouts focused on Strength – Combat – Movement training, we combine data science with state-of-the-art fitness technology, and professional coaching to guarantee clients’ maximum performance from the inside out.
Also, we’re a judgment-free zone. Trainers motivate, coach, and inspire.

How do i book a session ?

Book your first session by signing up to our Primal Performance Lab App. With the app you will be able to easily view schedules, and book classes. We recommend booking a complimentary 30-minute starting point session first before you try a Private PT session or Small Group PT session.

Can I join without downloading the App ?

Yes you can but we highly recommend doing it through our app as our team will be bombarded with calls most of the time. It’s the worst when you call and no one picks up or you are put on hold. Trust us, download the app.

The purpose of Primal App is to simplify your class booking. Just a few taps to book your favorite Primal sessions.

Once we are a multi-million gazillion dollar business, we’ll create a call center tailored for those that may have a smartphone deficiency and/or allergy.


We don’t want your questions to remain unanswered. Contact us to explore other topics and get the information you’re looking for.

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It only takes a minute inside our facility to understand it’s not a competition — it’s a community. Together, we’re working toward a better version of ourselves, to support each other on our transformational journey.And make a few new friends along the way.

Book a Session Now