hotline 0965 000 342
hotline 0965 000 342
Members with a Team Class package may only attend scheduled Team classes.
Members with a session-based Team Class package may share their package with family or friends (except for the Priority 12 package).
Members with a one-on-one Personal Training package are NOT ALLOWED to join Team classes unless they register for an additional Team class service.
Members with a recurring one-on-one Personal Training package ARE ALLOWED to join Team classes.
Members with a Team Class or one-on-one Personal Training package are not allowed to use Wellness services (including Hot Tub, Sauna, and Ice Bath) unless they register for a Wellness package.
Members with a Wellness package may only use the services included in the Wellness package: Hot Tub, Sauna, and Ice Bath.
Members may transfer their membership card to another person. The transfer must be reported and completed at the club's reception desk.
The remaining validity of the membership package will remain unchanged after the transfer.
The activation date of the transferred package will be the date the transfer process is completed.
Members must use club services and train within the club's operating hours.
Members will be provided towels based on their membership tier as follows:
For memberships registered before April 1, 2025: 2 towels per visit (members may choose 1 large + 1 small, 2 large, or 2 small towels).
Priority 12 package: 2 towels (1 large, 1 small) plus 1 additional towel of choice per visit.
10-session and 20-session packages: 1 towel per visit (members may choose either 1 large or 1 small towel).
Extra towel charges: If members require more towels than the allotted amount, rental fees apply: 30,000 VND per large towel and 20,000 VND per small towel.
Members and guests are entitled only to the benefits specified in their membership contract, including the "Membership Benefits Information" section.
Freeze Limits:
Each member may freeze their membership up to twice per year, with a maximum of 60 days per freeze.
The minimum freeze period is 15 days.
Freeze Fees:
270,000 VND for up to 30 days of suspension.
540,000 VND for up to 60 days of suspension.
Notice Requirement:
Members must notify Primal in writing at least 5 days in advance:
For recurring payment packages: before the billing date.
For one-time payment packages: before the suspension date.
Complimentary Freeze (not counted toward the freeze limit):
Freezing is allowed in cases of maternity leave, injuries, or accidents, with a certified medical diagnosis from a specialist.
To terminate a recurring membership contract, members must provide written notice at least 5 days before their next billing date.
Members may upgrade or modify their membership package at any time by contacting the club's customer service.
Any price differences between packages will be calculated and communicated to the member before confirmation.
